What should I do if I receive a damaged or compromised product in my Justin's order?

If you receive a damaged or compromised product in your Justin's order, please follow the steps outlined below to ensure a quick and satisfactory resolution. Justin's is committed to delivering high-quality products and exceptional customer service, so addressing any issues promptly helps maintain the quality experience you expect.

Inspect Your Package Immediately

Upon delivery, please check your order carefully for any signs of damage such as melting, broken packaging, discoloration, or leaking. Early inspection helps to identify issues while the package is still in your possession.

Document the Issue Clearly

Take clear photos showing the damage to the product and its packaging. Visual evidence helps our customer support team assess the problem accurately and speeds up the resolution process.

Contact Justin's Customer Support

Reach out to our support team by visiting our contact page at https://www.justins.com/contact-us. Please provide your order number, purchase date, a description of the problem, and the photos you took of the damaged item.

What to Expect Next

Our customer service team will review your information promptly and work with you to replace the product or offer an appropriate resolution. We value your satisfaction and aim to resolve these incidents quickly and fairly.

Additional Tips for Maintaining Product Quality

Because some Justin's products, especially certified organic confections, are temperature sensitive and minimally preserved, we recommend storing them according to the product instructions. If you encounter any concerns about product quality related to shipping or storage, please contact us promptly.

Thank You for Choosing Justin's

We appreciate your trust in Justin's for your nut butter and chocolate treats. Please don’t hesitate to reach out if you have any questions or need further assistance—we’re here to help!